Terms of Service

1. Agreement to These Terms

These Terms of Service ("Terms") are a binding agreement between you ("you" or "your") and Redress Compliance LLC ("Redress Compliance", "we", "us", or "our"), a Florida limited liability company with its principal place of business at 1314 E Las Olas Blvd, Fort Lauderdale, FL 33301, United States.

By accessing redresscompliance.com, downloading any of our research, completing any of our assessments, subscribing to our newsletter, or otherwise using any part of the website (the "Service"), you agree to be bound by these Terms. If you do not agree, you must not use the Service.

These Terms govern your use of the public website only. If your organisation engages Redress Compliance for paid advisory services, that engagement is governed by a separate written agreement (typically a master services agreement and a statement of work). To the extent there is a conflict between that engagement agreement and these Terms, the engagement agreement governs the paid services.

2. Who We Are

Redress Compliance is an independent, buyer-side enterprise software licensing advisory firm. We help enterprise customers — not software vendors — negotiate, audit-defend, and optimise their licensing agreements with Oracle, Microsoft, SAP, Salesforce, IBM, Broadcom/VMware, AWS, Google Cloud, ServiceNow, Workday, Cisco, and the broader GenAI vendor landscape. We publish research, case studies, assessment tools, and guidance on this website as part of our mission to make enterprise software licensing more transparent for buyers.

3. What the Website Offers

The website provides a mix of publicly accessible content and gated research. Gated research requires you to submit a form with your name, job title, and corporate email address; submission of that form constitutes your request for the specific research you have asked for, and you consent to us emailing the research to you and, where relevant, following up about it. We do not accept personal or free-provider email addresses for gated downloads because our content is written for enterprise buyers.

Assessment tools on the website provide structured frameworks to help you evaluate your own licensing posture. The tools produce outputs based on the inputs you provide, and those outputs are intended as informational guidance — not as a definitive commercial, legal, or financial opinion on your situation.

4. Not Legal or Financial Advice

The website content is provided for general informational purposes only. It is not legal advice, not financial advice, and not a substitute for professional advice tailored to your specific circumstances. Enterprise software licensing agreements contain jurisdiction-specific and vendor-specific terms, and the commercial implications of a licensing decision depend on facts that a public website cannot know. Before taking any material commercial or legal action on the basis of our content, you should consult qualified legal, tax, and commercial advisors — including, if you wish, Redress Compliance on a paid advisory basis.

We publish in good faith and with the most current information available to us at the time of publication, but vendor pricing, product names, contract language, and regulatory positions change frequently. We cannot guarantee that every fact on the site remains current at the moment you read it.

5. Acceptable Use

You agree to use the Service only for lawful purposes and in a way that does not infringe our or any third party's rights. Specifically, you agree not to:

• Use the Service in any way that violates any applicable federal, state, local, or international law or regulation;
• Submit false, inaccurate, or misleading information through any form on the Service, including using another person's identity or impersonating any person or organisation;
• Use the Service to send, knowingly receive, upload, download, use, or re-use any material that does not comply with our content standards;
• Transmit any advertising or promotional material, including any "junk mail", "chain letter", "spam", or any other similar solicitation;
• Attempt to gain unauthorised access to, interfere with, damage, or disrupt any part of the Service, the server on which the Service is stored, or any server, computer, or database connected to the Service;
• Use the Service to introduce any viruses, trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful;
• Attack the Service via a denial-of-service attack or a distributed denial-of-service attack;
• Scrape, crawl, or otherwise systematically extract data from the Service beyond what is permitted by our robots.txt file, without our prior written consent;
• Use any automated system — including "robots", "spiders", or "offline readers" — to access the Service in a way that sends more request messages to our servers in any given period of time than a human could reasonably produce in the same period using a conventional web browser.

6. Intellectual Property

The Service and its entire contents, features, and functionality — including but not limited to all text, graphics, research reports, case studies, assessment frameworks, whitepapers, logos, icons, and the underlying design and compilation — are owned by Redress Compliance or our licensors and are protected by United States and international copyright, trademark, and other intellectual-property laws. "Redress Compliance" and the Redress Compliance logo are trademarks of Redress Compliance LLC.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Service, including to download and print individual pieces of research for your personal or internal business use. You may not:

• Reproduce, distribute, publicly display, publicly perform, publish, or commercially exploit any material from the Service without our prior written consent;
• Modify or create derivative works of any material from the Service;
• Remove or alter any copyright, trademark, or other proprietary notice from any material from the Service;
• Re-host, mirror, or redistribute our research reports, case studies, or assessment tools on any other website, intranet, extranet, or third-party platform without our prior written consent.

If you wish to cite or quote our content, we welcome the citation — please use accurate attribution and a link to the source page. For requests to re-publish or re-distribute, contact info@redresscompliance.com.

7. User Submissions

If you submit any question, comment, suggestion, idea, feedback, or other information about the Service or our research (collectively, "Submissions"), you grant us a perpetual, irrevocable, worldwide, royalty-free, non-exclusive licence to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display the Submissions in any media. You agree that your Submissions will be non-confidential and non-proprietary, and you waive any moral rights in them to the fullest extent permitted by applicable law.

You represent that any Submission is your original work or that you have the right to submit it, and that it does not violate any third party's rights.

8. Third-Party Links and Content

The Service contains links to third-party websites and references to third-party vendors, products, and services. Those links and references are provided for convenience and information. We do not endorse any third-party website or service, and we are not responsible for the content, accuracy, or practices of any third-party website. Your use of any third-party website is at your own risk and subject to that third party's own terms and policies.

The mention of vendors, products, services, pricing, contract clauses, or licensing positions anywhere on the Service is descriptive and factual and does not imply endorsement by or of those vendors. Redress Compliance is strictly independent and does not receive revenue, commission, referral fees, or any other form of compensation from software vendors.

9. Privacy

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. The Privacy Policy explains what personal information we collect, how we use it, how we protect it, and how you can exercise your rights with respect to it.

10. Disclaimer of Warranties

THE SERVICE, INCLUDING ALL CONTENT, FEATURES, AND FUNCTIONALITY, IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, REDRESS COMPLIANCE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND COURSE OF PERFORMANCE.

WITHOUT LIMITING THE FOREGOING, REDRESS COMPLIANCE DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, THAT THE SERVICE OR THE SERVERS THAT MAKE IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT THE SERVICE WILL MEET YOUR REQUIREMENTS.

Some jurisdictions do not permit the exclusion of certain warranties. To the extent those exclusions are not permitted, the exclusions in this Section apply only to the extent allowed by applicable law.

11. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL REDRESS COMPLIANCE OR ITS OWNERS, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES — INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, COST OF SUBSTITUTE SERVICES, OR ANY OTHER COMMERCIAL DAMAGES OR LOSSES — ARISING OUT OF OR RELATED TO YOUR USE OR INABILITY TO USE THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT REDRESS COMPLIANCE HAS BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE.

IN NO EVENT WILL REDRESS COMPLIANCE'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE EXCEED ONE HUNDRED US DOLLARS (USD $100).

Nothing in these Terms limits or excludes any liability that cannot legally be limited or excluded — including liability for fraud, for fraudulent misrepresentation, for death or personal injury caused by negligence, or for any matter for which it would be unlawful to exclude or limit liability.

12. Indemnification

You agree to defend, indemnify, and hold harmless Redress Compliance, its owners, officers, directors, employees, agents, and licensors from and against any claim, liability, loss, damage, or expense (including reasonable attorneys' fees) arising out of or related to (a) your breach of these Terms, (b) your violation of any applicable law or the rights of any third party in connection with your use of the Service, or (c) any content you submit to the Service.

13. Termination

We may suspend or terminate your access to the Service at any time, without notice or liability, for any reason — including if we reasonably believe you have breached these Terms. On termination, the rights granted to you under Section 6 immediately cease, but all provisions of these Terms that by their nature should survive termination will survive (including ownership of intellectual property, disclaimers, indemnification, limitations of liability, and dispute resolution).

14. Governing Law and Dispute Resolution

These Terms, your use of the Service, and any dispute of any kind arising out of or related to either, are governed by the laws of the State of Florida, United States, without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Any dispute arising out of or related to these Terms or the Service that cannot be resolved through good-faith discussions between the parties will be resolved exclusively in the state or federal courts located in Broward County, Florida, and each party consents to the personal jurisdiction of those courts.

If you are a consumer located outside the United States, the above choice of forum does not deprive you of the protection of any mandatory provision of the law of your country of residence.

15. Export Controls

The Service is controlled and operated from the United States. We make no representation that the Service is appropriate or available for use in any particular jurisdiction. If you access the Service from outside the United States, you are responsible for compliance with all local laws. You may not use or export the Service in violation of United States export laws and regulations.

16. Changes to These Terms

We may revise these Terms from time to time. The "Last updated" date at the top of this page reflects the most recent revision. If a change is material, we will provide notice through a prominent banner on the site or by email where we hold one for you. Your continued use of the Service after the effective date of a revision constitutes your acceptance of the revised Terms.

17. Miscellaneous

Entire agreement. These Terms, together with the Privacy Policy and any engagement agreement applicable to paid services, constitute the entire agreement between you and Redress Compliance with respect to the Service and supersede any prior agreements on the same subject.

Severability. If any provision of these Terms is held invalid or unenforceable, the remaining provisions will continue in full force and effect.

Waiver. Failure by either party to enforce any provision of these Terms will not constitute a waiver of that or any other provision.

Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms without restriction.

No agency. Nothing in these Terms creates any agency, partnership, joint venture, or employment relationship between you and Redress Compliance.

18. Contact Us

If you have any question about these Terms, please contact us at:

Redress Compliance LLC
Attn: Legal
1314 E Las Olas Blvd
Fort Lauderdale, FL 33301, United States
Email: info@redresscompliance.com
Telephone: +1 (239) 402-7397